Technical issues and troubleshooting
- I experience issues with making purchases at the G5 Store.
- My Squad Energy is not restoring.
- The Squad Competition hasn't started for me, while other players are already able to participate.
- What are the system requirements for updating Sherlock?
- I cannot log into my Facebook account from within the game.
Items and Inventory
- What can I find in the Inventory?
- How do I access the Inventory?
- Where can I find the items I got in the game?
- What is in the Energy tab?
- What items restore Energy?
- How can I get items that restore Energy?
Resources
- Why do I need Energy?
- How can I get Energy?
- How can I restore Energy?
- How can I speed up Energy restoration?
- What is Unlimited Energy?
- When can Energy be higher than the maximum?
Locations
Library
- What is in the Library?
- What do the locations in the Library look like?
- What bonuses do Souvenirs give?
- What are the Ghost’s Gifts and how can I get them?
- What is the Calendar?
- How do I get a Calendar reward?
Game Events
- What is a Holiday Event?
- What are the quests and rewards for a Holiday Event?
- What are Packages from Mycroft?
- How can I get Letter Openers?
- How do Holiday Souvenirs work?
- When does the Basket of Gifts appear?
Story
Collections
- What are the Collections for?
- What are the features of Artifacts?
- What are Collection Assemblers for and where can I find them?
- What are Artifact Assemblers for and where can I find them?
- How can I get an Assembler as a gift from a friend?
- How many times can I assemble a Collection?
Progress
- How can I save my progress?
- How can I transfer my account to another device?
- How does the Home screen work?
- What is in the top menu of the Home screen?
- What is in the bottom menu of the Home screen?
- What are experience points?
Match-3 Levels
- How can I get to solving puzzles in Match-3 mode?
- What do I have to do in Match-3 mode?
- Can I play a level in Match-3 mode again?
- I can’t complete a Match-3 level!
- What’s the best way to complete Match-3 levels?
- What kind of mechanics are there in Match-3 mode?
Hidden Object Levels
- How can I start investigating a location in Hidden Object mode?
- What do I have to do in Hidden Object mode?
- What kinds of item search modes are there?
- What is the probability of each item search mode occurring?
- Is it possible to switch the object search mode in a location?
- How does the Magnifying Glass work?
Bank
Shop
Quests
- What is a Quest?
- What kinds of Quests are there in the game?
- How are Quests and Collections related?
- Why did I not get an item in a location on the first attempt?
- What kind of Daily Quests are there?
- I have a quest to find a certain item. How can I find out which location to look for it in?